Appointment Policy

Dental Hygiene Appointment Deposits

A deposit may be taken to secure your next appointment.

Rescheduling Dental Hygiene Appointments

We understand that patients may need to reschedule their appointment from time to time. To ensure that we are able to offer patients in need of treatment essential services, we need a minimum of 48 hours’ notice prior to your appointment time to reschedule the appointment.

Missed Dental Hygiene Appointments
Missed appointments and late cancellations are a cost to the practice, to you and to patients who could have been treated in the time set aside for you. Failed appointments can interfere with dental treatment and create unnecessary scheduling problems for other patients. A fee of £80.00 per half an hour of clinical time lost will be charged to appointments that are rescheduled with less than 48 hours’ notice or if you fail to attend an appointment.

If you are unable to attend your appointment, cancellations should be made by telephone on 0121 517 0533 or via email on info@rksdentalhygiene.com and a cancellation reason should be given. We understand that cancellations can happen due to illness or emergency, and we will assess each individuals’ circumstances.

If RKS Dental Hygiene must cancel or rearrange an appointment, will make every reasonable effort to provide the patient with as much notice as possible. Our maximum liability is limited to refunds of deposits ONLY. We will not accept liability for any costs or losses incurred, claimed through a cancellation.

Our goal in communicating this policy is to avoid additional charges to the patient. We thank you for your cooperation and understanding.